About Seneca
Every answer is grounded in your documents and links to the source paragraph. Solves repetitive tickets 24/7. Escalates the rest to your team.
Seneca is an AI customer support agent for companies with a real help center. You connect your documents, websites, and knowledge base; Seneca turns them into a chat your customers can ask anything.
The difference from ChatGPT-style assistants: every answer is grounded in your documents and links to the source paragraph. If the answer isn’t in your sources, Seneca says so and escalates to your team - it doesn’t invent.
That makes Seneca usable where wrong answers are expensive: fintech and payments support, telco customer care, e-commerce shipping policies, product documentation, internal compliance.
How it works
Paste a URL, upload PDFs and Word documents, or drop in a help center. Seneca crawls and indexes everything automatically. Works with 40+ languages out of the box.
Drop a single line of HTML on your site, or wire Seneca into Slack, Intercom, Zendesk, or any tool that takes an API call. No frontend work required.
Repetitive tickets get answered 24/7, with a citation to the source. Anything Seneca can't confidently answer is escalated to your support team automatically - no customer left hanging.
Cited by default
Every Seneca answer carries a link to the source paragraph. Customers can verify what they read; you can audit what your agent says.
When the documents don’t answer the question, Seneca admits it and offers to escalate to a human - rather than confidently making something up.
Can I return a sale item?
Yes - sale items can be returned within 14 days of delivery, as long as they’re unused and in original packaging. Final-sale items marked with a red tag are not eligible.
Returns & refunds - Section 2.4Who it’s for
Payment gateways, banking, insurance - sectors where wrong answers cost real money. Seneca answers from your KYC docs, terms, and merchant guides, with a citation your compliance team can audit.
Replace stale FAQ search with a chat that actually reads your help articles. Seneca cites the page and section, so customers always know where to read more.
Tariffs, billing, SIM swaps, coverage - the same questions, every day, at scale. Seneca handles the repetitive volume so your team can focus on cases that need a human.
What we promise
Every subprocessor we use processes your data in EU regions. Anthropic EU endpoint for the model. Supabase EU for the database. Cloudflare R2 EU for files. No quiet hops to US infrastructure.
Your documents and conversations are used to answer your customers, full stop. They are never used to train, fine-tune, or improve any AI model - ours or anyone else's.
Paste a URL, get a working chat widget. No integrations, no consultants, no months of setup. The free beta lets you prove the value before any conversation about pricing.
Free during beta. Paste your URL, get a working agent. Ready in five minutes.